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Treatment of suspected broken ankle/leg bone

Story from nhs.uk

"Treatment of suspected broken ankle/leg bone"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / Accident and emergency

I badly sprained my ankle on Friday 2 June 2017 - my GP assured me no bones broken. Some weeks later I returned to the practice (on 13 July ) to be told I had broken a bone and I needed to make an "Emergency" X-ray appointment. Unfortunately I didn't get one until 20 July and endured a very painful week.

However once I got to Queens everything went perfectly:

X-ray, A&E, Fracture Clinic (where I was fitted with a boot and a frame) and the following day I attended the consultant's Clinic.

My daughter and I were very impressed by the professionalism and compassion of every single member of staff that we encountered. Nothing was too much trouble and everything was clearly explained. Their behaviour made a frightening experience bearable.

Thank you all. Yvonne Marsden

Th

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Responses

Response from Nottingham University Hospitals NHS Trust 6 years ago
Nottingham University Hospitals NHS Trust

Submitted on 24/07/2017 at 10:57
Published on Care Opinion at 11:01

Thank you, Yvonne. I’m pleased to hear our staff made your experience more bearable. I’ve shared this with my colleagues in the Emergency Department as well as the teams in X-Ray and the Fracture Clinic.

I hope you’re recovering well and your ankle is healing nicely.

Wishing you well,

Jane Newton.

Matron, Emergency Department.

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