"Leaflets only available in standard sized font"

About: United Lincolnshire Hospitals NHS Trust

(as the patient),

Had broken ribs, good service but felt very let down by after care info leaflets only being available in small print when I need it in large print because I am registered partially sighted. I felt discriminated against & this should not be happening in this day & age. 

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Responses

Response from Sharon Kidd, Patient Experience and Engagement Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust We are preparing to make a change

picture of Sharon Kidd

Dear blacksykes

I am very sorry to receive your comments about the availability of leaflets in larger print. Unfortunately it is very difficult to be able to offer an explanation as to why these issues occurred as I am unsure of which hospital and department you attended.

The Trust is accredited with the Department of Health's The Information Standard which helps patient's to quickly identify reliable sources of quality evidence-based health and care information through an easily recognisable quality mark. Leaflets which show the kite mark have been through a vigorous process in the trust and are available in alternative formats upon request. The mark does not cover leaflets produced by outside organisations and currently not on our A&E advice cards but we are currently working towards this.Image title

If you would like to get in touch with me with your details then I will be able investigate the case specifically. My email is patient.experience@ulh.nhs.uk

Regards

Sharon Kidd, Patient Experience Manager

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