"Elderly mum's treatment"

My 85 year old mum had an elective total hip replacement at the beginning of May. The operation was a success and the majority of staff on Great Tey ward were caring and patient. Unfortunately a week after being discharged, mum was readmitted to hospital, firstly to A&E, where the staff were good, keeping mum and me informed. However, she was then transferred to the Medical Day Unit/Emergency Assessment Unit where she was seen by 2 other doctors who said she didn't have a chest infection (which A&E doctor had diagnosed). As she had an upset stomach she was placed in a side room in isolation. During the next 2 days the staff concentrated on treating the infection and seemed to forget she had recently had a hip replacement. She was left sitting in a chair that was too low (an OT requested that it be replaced but this never happened). Mum told me when I visited that she had felt her hip click when getting up from chair. She was discharged after 4 days but then admitted again 4 days later as still had an infection. She was again put in isolation in EAU then moved to a side room on D'Arcy ward. Although staff were nice they again seemed to be forgetting hip replacement. Chair was too low again and she was being transferred from wrong side of bed. These matters were addressed but only after her new hip had dislocated and she had to return to theatre for manipulation. When she came out of isolation, she was visited by a physio and an OT whilst I was with her. They told us she had just been referred to them but referral had stated hip was replaced in January instead of May. After moving to Kate Grant ward at Clacton Hospital for rehabilitation she was then taken ill again and brought back to Colchester. She again ended up in same side room in isolation on D'Arcy ward. Staff were on the whole good with mum despite being short staffed at times and she was upset to leave some of them. However, when we got her home last Friday, I discovered whilst reading discharge notes that mum had a grade 3 heel sore which neither mum or I knew about, I was at hospital every day so staff had opportunity to mention this. Heel sore was an open wound and mum was discharged with it uncovered which her family were very angry about. Her long term medication had also been stopped with no explanation as to why. I phoned the ward and spoke to doctor on duty who told me they felt she didn't need it. Mum has lower lumbar spinal stenosis and was put on this medication for nerve pain and because her lower leg often became completely numb causing her to fall. Whilst we appreciate Government cuts have put a strain on medical staff, mum's rehabilitation is taking a lot longer than the original time stated for replacement hips, which we feel has been due to a lack of communication.