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"This hospital is dire"

About: Salford Royal

My mum is currently in SRH with terminal pancreatic cancer. The nurses are lovely but as an organisation it is dire. She requires surgery that was scheduled for today to insert a stent that will extend her days with us. They cant even organise a scan between them to allow her to have the operation today. This scan has been "happening" for 3 days and apparently she isnt a priority because she is an inpatient. She has been deprived of eating solids since Tuesday in preparation for this operation and now she possibly cant have it because a first class troupe of clowns are running the hospital, she could have had the scan at another hospital but they "promised" to do it there and now cant fit her in.

I am disgusted with the treatment of her, they are removing the last shreds of dignity from a woman that doesnt have long with us and its hugely upsetting they can treat human beings like this as every day in the hospital is a day they are removing her from us.

If you ever have to go here, ask for a referral somewhere else !

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Responses

Response from Salford Royal 6 years ago
Salford Royal
Submitted on 27/07/2017 at 12:53
Published on nhs.uk at 15:33


Dear JoD

Firstly we would like to apologise that this has been your mum's experience within our service. We are very disappointed to hear that you both have had such a negative experience and that you have been made to feel this way.

To allow us to investigate this further, can I ask that you contact our Patient Advice and Liaison Service (PALS), on 0161 206 2003 or email them directly on pals@srft.nhs.uk with further details.

Kind Regards

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