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Lack of information from G.P Practice

Posted By Ronald duff

"Lack of information from G.P Practice"

About: NHS Borders

(as the patient),

The recording for duns medical centre said this practice is closed. No information given as to why, or when it would reopen.

I ran out of tablets and luckily the pharmasist at the chemist gave me enough to see me through.

I didnt have a clue if phone lines were faulty or what was going on.

Please make the recordings that we are going to hear as a patient with a bit more info, rather than....this practice is closed and hung up!

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Responses

Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders 6 years ago
We are preparing to make a change
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders

Submitted on 21/07/2017 at 13:35
Published on Care Opinion at 13:50

Dear Ronald

I am sorry to hear about your experience when you tried to contact the Duns Medical Group and acknowledge how frustrating this must have been for you.

I was pleased to hear that you managed to get your tablets from the pharmacist.

I have spoken with Nicola, Practice Manager at Duns Medical Group, who has explained that she was aware of a problem with their telephone line on the public holiday on Monday 17 July 2017. Nicola has reported this problem to our Estates Department who are currently looking at ways of resolving this issue so it does not happen again.

Thank you for taking the time to share your story,

Best wishes,
Karen

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Response from Karen Maitland, Clinical Service Manager - Primary Care, NHS Borders 5 years ago
We have made a change
Karen Maitland
Clinical Service Manager - Primary Care,
NHS Borders

Submitted on 18/07/2018 at 14:36
Published on Care Opinion at 14:51

Dear Ronald

I am following up on stories previously shared about NHS Borders on Care Opinion.

Having spoken with the Duns Medical Group today, I was pleased to hear that this issue with telephoning the practice on a public holiday has since been resolved and the phone message now states clearly that the practice is closed for the NHS public holiday and advises when they will be reopening.

Thank you again for sharing the details of your experience.

Best wishes,
Karen

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