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"Security on the labour ward is awful."

About: East Kent Hospitals University NHS Foundation Trust

My daugher has just had a baby and wanted me there. I arrived a 5am, I pushed the buzzer and waited to speak to someone before being let in, but the door just opened and I walked in. I was not challenged in any way, the staff barely looked up. I could have wandered around without any problem at all. I had to go to the nurses station to ask what room my daughter was in and still I wasn't asked who I was or even taken to the room. Someone should have checked with my daughter that I was known to her, not allowed to just wander in. It was most disconcerting. The security needs to be sorted out before something goes drastically wrong.

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Responses

Response from East Kent Hospitals University NHS Foundation Trust 6 years ago
East Kent Hospitals University NHS Foundation Trust
Submitted on 21/07/2017 at 08:52
Published on nhs.uk at 09:31


Thank you for your review, we are sorry that your experience in the maternity ward was not satisfactory. So that we can fully investigate the issue, please can you get in touch with our Patient Experience team with details of the hospital involved. You can email the Patient Experience team at: ekh-tr.PALS@nhs.net

Many thanks

East Kent Hospitals

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