This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Trying to contact respiratory physiology department.

Posted By very very frustrated patient

"Trying to contact respiratory physiology department."

About: Heartlands Hospital / Respiratory medicine

(as the patient),

I have tried consistently over two days to contact the Respiratory physiology department using the number provided. All I am getting is a taped message saying the receptionist is busy!

I have even obtained the manager of the departments number but again there is no answer.

I am trying to arrange an alternative time at Solihull hospital as its more convenient.

There are not even any email contacts to make written contact.

Do not Attends cost health services fortunes but if they are too busy to speak then what can people do?

Very poor service.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust 6 years ago
Marie Helebert
Patient Services Officer, Patient Services,
Heart of England Foundation Trust

Work with patients & families to highlight and address any issues relating to patient experience.

Submitted on 05/09/2017 at 09:55
Published on Care Opinion at 11:27

Dear very very frustrated patient

Thank you for your post regarding the Respiratory Physiology Department at Heartlands Hospital. I am sorry to note that you have experienced difficulties in contacting the department, both the main reception number and the manager.

Can I please ask you to contact me so that I can look into your concerns in more detail?

I require some further information from you to enable me to do this. I can be contacted on 0121 424 0808 (9am - 3.30pm Monday to Friday with a voicemail service in operation at all other times) or by email: marie.helebert@nhs.net

Please note that the email address is case sensitive.

I hope this is acceptable and I look forward to hearing from you. Once again thank you for providing your comments, patient experience is very important to us and I look forward to hearing from you at your convenience.

Kind regards

Marie Helebert

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k