I visited by mum in a ward at Royal Free. My mother is recovering from an a big operation and had a great service in intensive care but when moved to a recovery ward has been shocked by the levels of nursing care.
I have visited twice and see repeated incidents of buzzers going unanswered when someone needs help and families forced to find nursing staff and get them to help.
Staff shortages may well be one issue but there also seems to be a problem linked to the attitude of some staff on the ward.
A bed pan needed to be changed and when one staff member was asked if they could help, replied that they didn't do that and carried on about her business.
Fair enough but could have said "I don't do that but I will find someone who can".
My mother was an NHS clinician for 20 years and has been shocked by her experience so far.
"Poor care for my mother"
About: Royal Free Hospital / General surgery Royal Free Hospital General surgery NW3 2QG
Posted by valpy (as ),
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