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Care Opinion

Crisis, what crisis?

Posted By Felt let down

"Crisis, what crisis?"

About: Dorset Healthcare University NHS Foundation Trust

(as a service user),

In addition to abandoning me suicidal and actively seeking to end my life at the beginning of last week the crisis team have failed to assess, plan or deliver care this week. In fact, if I were to have paranoia I'd be thinking the team member who saw me was actively trying to get me to discharge myself on a permanent basis.

Having not met my needs on Saturday on Sunday they sent me home (after remembering that it's bad form to be seen unable to locate a vulnerable patient (so getting the police to do what they couldn't do - make sure I was still breathing). I haven't actually seen anyone since Saturday, but did have one positive convo.

I lost my meds on the way home, so have had no sleep for the last two nights. The crisis team tell me that they cannot access a doctor today to write a prescription - not that I can pay for it to be dispensed. In addition I have no money in the bank, no food in my flat and am about to run out of electricity.... Plus I am still suicidal. Bearing in mind it is the lack of sleep which has caused me to be so unwell I don't hold out much hope for my local bobbies getting shot of me any time soon.

I'd call myself a service user, but this is not anything I recognise as receiving a service.

 

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Responses

Response from Katie Childerhouse, Patient Experience and Complaints Manager, Dorset Healthcare NHS Foundation Trust 6 years ago
Katie Childerhouse
Patient Experience and Complaints Manager,
Dorset Healthcare NHS Foundation Trust

Submitted on 27/07/2017 at 09:38
Published on Care Opinion at 10:18

Thank you for writing to us. We are extremely concerned about the issues you have raised regarding the care and treatment you have received from our services, which have left you feeling let down. We are really sorry that your experience has not been a good one, as we want to provide a high quality service to anyone needing our support.

If you are still feeling unwell and would like to talk to someone, we would encourage you to contact your local community mental health team if you are already in touch with them, or your GP for support. You can also contact the local Samaritans on 116123, which is a free phone number.

If you would like to talk about your concerns about the Crisis Team further then please contact the Crisis Service Lead - Manny Gnanaraj on 01202 609821 or alternatively you can contact our Patient Advice and Liaison Services (PALS) on 01202 277024 (open Mon to Friday 9-5pm). The PALS team will also be able to signpost you to your local mental health team if you are not currently in touch with them.

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