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Given wrong advice

Posted By bch17

"Given wrong advice"

About: NHS 24 / NHS 24 (111 service)

(as the patient),

When I called NHS regarding a strangulated bowel I was told to wait up to 3 hours on a phone call from a nurse. I was unable to wait 3 hours and made my own way to A&E where I was told it was a medical emergency and I had done the right thing by presenting at A&E rather than waiting up to 3 hours as any delay could have led to serious complication or proven fatal. There seems to be a real problem with receiving the appropriate help using NHS 24.

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 6 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 19/07/2017 at 11:30
Published on Care Opinion at 13:11

picture of Shona Lawrence

Dear bch17

Thank you for your feedback via Care Opinion. I read your story with concern and appreciate that this will have been a worrying time for you and your family. I do wish you well.

I understand that a member of our Patient Affairs Team spoke with you yesterday afternoon upon receipt of your direct feedback to NHS 24 and explained that we are keen to undertake a review of your call to our service. Please be assured that a review is now underway and we will contact you with the findings once this is complete.

If, in the meantime, you have any questions, please do not hesitate to contact me directly on 0141 337 4582 or by email at patientaffairs@nhs24.scot.nhs.uk

With kind regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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