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Caring efficient and friendly care

Posted By hekaxz79

"Caring efficient and friendly care"

About: Crosshouse Hospital / Cardiology

(as the patient),

Thank you for the caring efficient and friendly care during my short stay (and all the previous stays). I was very well cared for during a previous stay in ward 4E Cardiology Dept. All staff wonderful and caring. I am very grateful for everything. My outpatient appointments (and there have been many) have always been punctual and helpful. Thank you.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 19/07/2017 at 11:59
Published on Care Opinion at 13:12

picture of Eunice Goodwin

Dear hekaxz79,

It is music to my ears, thank you for such high praise indeed. Thank you for taking the time to tell us about your cardiology experiences. I will pass your lovely post to the staff and I am sure it will make their day in the same way it has made mine.

I hope you remain well,

Best wishes,

Eunice

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