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My experience at Northernd hospital

Story from nhs.uk

"My experience at Northernd hospital"

About: Northern General Hospital / Pain Management

On arriving at the hospital after a 75 mile journey we tried to park the car near the pain clinic because my granddaughter can only walk a few yards.i dropped her off at the doors and went to find a space parked up near a pay and display machine paid my money and went to leave my car only to be told parking is only for doctors.but no signs to say that I had to go to reception to ask where I can park legally and was told it's very confusing seems like they want to let you park anywhere so you get a ticket.took my granddaughter to see the doctor who said I don't know why you are here they do the same treatment at our local hospital after 20 minutes back on the road for another75 mile journey what a waste of time doctor did apologize and said they would try to sort something out what's happening to the NHS?.

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Responses

Response from Nancy Henwood, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust 6 years ago
Nancy Henwood
Patient Experience Co-ordinator,
Sheffield Teaching Hospitals NHS Foundation Trust

Submitted on 17/07/2017 at 10:45
Published on Care Opinion at 11:50

Dear Sir or Madam

Thank you for leaving feedback. I am really sorry you had such a poor experience. Your feedback regarding the parking will be brought to the attention of the responsible senior management. If it is correct that your granddaughter's treatment could have been done locally you may wish to raise this with the complaints team at your local hospital. However, if you have any further concerns regarding Sheffield Teaching Hospitals please do not hesitate to contact our Patient Service Team to provide more details. You can do this by emailing them at pst@sth.nhs.uk or by callng them on 0114 271 2400.


With thanks and kind regards

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