"Failure to respond to an urgent request for..."

My son, is still suffering from the after effects of a stroke he had18 months ago (he spent 4 months in hospital in Burnley).

On Monday I took him to Blackburn A & E because of a swollen leg. It was suspected he had a Deep Vein Thrombosis which in view of his history could be very serious. He was sent home with medication and told to expect a call from Burnley DVT Clinic in a day or two.

There has been no such call so this afternoon I tried to contact the Department at Burnley which was a total failure. I spoke to someone on reception who didn't understand the situation but said they would put me through to someone. The phone rang and rang before cutting out. I tried again. This time the receptionist put me through to Blackburn A & E who had no idea what to do, again put me through to a phone that no one answered. I tried Burnley again. I asked the receptionist to speak to their supervisor. I could hear giggling in the background and was told the supervisor had just gone out - which I'm afraid I did not believe. After further discussion they said they would put me through to another department and, as before, the phone rang and rang but no one answered.

Meanwhile my son has a very swollen leg and has great pain walking.

It is a very poor system if you can't get any response to an urgent request.

I shall have to go back to Blackburn A & E this evening to try to find out what is supposed to be happening.

(Obviously I have not visited Burnley but I could not send this without filling in something in section 4)