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About: Friarage Hospital Site / Accident and emergency

We brought our 5 year old grandson in after a bump on the head while giving his details he had a seizure and was rushed in for treatment.i had a 3 month old in a car seat with me and my daughter who was terrified and panicking as he was not responding to treatment he was given medication but had an adverse reaction and his breathing was laboured he was rushed into resus and they worked on him for about an hour , as it a small hospital a pediatrician had to be brought in . The problem was everyone was so indisisive they couldn't decide whether to send him to the trauma hospital at Middlesbrough or take him into theatre for a scan and all this time he was unconscious and being worked on , I screamed for them to take him to the other hospital which they eventually did .i was in shock I felt physically sick and my mouth was so dry I couldn't speak I asked 4 staff members for water and they said they didn't have any I was nearly fainting !! So I didn't get a drink until we got to the other hospital, I can't believe a hospital has no drinking stations .the good news is my grandson survived and is back to normal but I feel we could have lost him or he could have had brain damage because of the delay . The treatment at James cook was fantastic

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Responses

Response from Friarage Hospital Site 6 years ago
Friarage Hospital Site
Submitted on 14/07/2017 at 13:13
Published on nhs.uk at 14:31


Good afternoon

Thank you for leaving comments on the NHS Choices Website for the South Tees Hospitals NHS Foundation Trust.

I am very sorry that you have cause to complain about recent care and treatment afforded to your grandson in the Accident and Emergency Department (A&E) at The Friarage Hospital, Northallerton (FHN).

You also raise concerns that you were not provided with a drink during this episode at FHN despite asking four members of staff for water.

Please contact the Patient Advice and Liaison Service (PALS) on 01642 854807 to discuss the most appropriate route to take your issues forward.

The PALS service is available Monday to Friday from 9 am to 4 pm excluding bank holidays.

When PALS officers are dealing with other enquirers, you may reach the voicemail.

Under these circumstances, please leave a message with your name and contact telephone number and an indication on the most convenient time to ring you back.

Please be assured that in the interim, senior staff in A&E at FHN will be made aware of your comments.

I look forward to hearing from you shortly.

Thank you

Kind regards

Margaret Robinson

PALS Officer

Patient Advice and Liaison Service

Quality Performance and Patient Experience Department

The Murray Building

The James Cook University Hospital

Marton Road

Middlesbrough

TS4 3BW

Tel no: 01642 854807

Email: pals@stees.nhs.uk

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