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Care Opinion

Vegan food.

Posted By missusb

"Vegan food."

About: Queen Elizabeth University Hospital Glasgow

(as a relative),

My sister is in the Queen Elizabeth Hospital in Glasgow at the moment. The vegan options are terrible and in general the food is inedible. I know people who work in the hospital and they've said this isn't a one off, the food is indeed awful.

Three days in a row she had Bean Chilli because there was nothing else and today they've presented her with some kind of sloppy mushroom ravioli that most definitely isn't vegan. They know she's vegan. She wasn't even given a choice.

On one of the days I was there someone did come round to take her food order and recommended the pasta because 'pasta has lots of protein in it'! Obviously not an expert in nutrition!

A couple of months ago my mother was in the same hospital and she said the food is inedible.

When are you going to do something about this? Patients are absolutely starved in this hospital.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 11/07/2017 at 11:57
Published on Care Opinion at 12:05

Dear missusb

Thank you for taking the time to post on Care Opinion. I am sorry to read about your sister's experience in the Queen Elizabeth University Hospital. I will share your feedback with colleagues in our Facilities Department as they will be able to comment on what you have raised in your post.

Best wishes
Lisa

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
We are preparing to make a change
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 19/07/2017 at 12:50
Published on Care Opinion at 13:18

Dear missusb

Many thanks for taking the time to share your sister’s experience of the vegan food provision.

Please accept my apologies for your sister being served the same dish three days in a row. This is unacceptable and very disappointing as there are a wide selection of vegan main meals available (pasta provencal, spicy bean casserole, potato and bean chilli, vegetable cobbler, vegetable curry, cauliflower and spinach curry), with a minimum stock level of each dish in place to ensure availability at all times. Should a patient who follows a vegan diet not want anything from this menu there are also a number of suitable offerings from other menu’s including salads, baked potatoes and a wide selection of vegetable and rice accompaniments, and some suitable options from the halal menu. Please accept my apologies if your sister was not made aware of these options. Further to receiving your concerns, it is acknowledged that the selection of meals for patients who follow a vegan diet should be reviewed to ensure that we offer a menu which provides an improved range of dishes. Therefore this will be raised at the Food, Fluid and Nutrition group for further consideration.

You are correct that the mushroom ravioli is not a vegan choice. An investigation has taken place to look into why this meal was served to your sister, with actions being identified to prevent this reoccurring.

The comment about pasta/protein was inaccurate and misplaced, and shouldn’t have been made. Again please accept my apologises and reassurance that the appropriate actions will be taken to address this.

To monitor the standard of catering service being provided within the hospital, audits take place monthly within each ward. These audits take into consideration the preparation and quality of the food items, meal service and feedback from patients following their meal. The ward your sister was in was monitored in both‎ May and June with high scores achieved on both occasions with no adverse comments received from patients. In addition a public peer audit took place in May which gave a very favourable outcome of the food that was served.

If you have cause to be within the hospital again and have any ‎concerns with patient catering, please flag your concerns immediately and a member of Facilities Management will meet with you to discuss the issue/s.

Thank you once again for highlighting these issues and we apologise once again for the poor experience that you had.

Kind regards
Mandy Machell, Deputy Site Facilities Manager

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