This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Simply the best"

About: Royal Free London NHS Foundation Trust

They saved my life, and they saved my leg from amputation!

The type of surgery was suggested by my mum and the team listened and agreed to try it.

The fact that we were listened to and involved was the key, not many consultants do this but the team were fantastic.

The nursing staff are also very good in the day, but sadly the night staff let the side down massively! Lacking in care, dignity and respect, they don't even give you pain relief on time!

I still give a 5 star rating as this is a review of the vascular team and department, not the nursing staff.

Ivan never repay or thank enough for what the team did for me.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Free London NHS Foundation Trust 6 years ago
Royal Free London NHS Foundation Trust
Submitted on 10/07/2017 at 13:08
Published on nhs.uk at 14:33


Dear Julia

Thank you for your feedback; any review that starts 'They saved my life' is wonderful to read.

It is great the medical staff listened to, and involved you and you gave them 5 stars.

What is not great is the care from nursing staff you have written down, as a nurse myself I would be dismayed if that was the care I had provided and I will be making sure staff are reminded of basics such as pain relief and dignity.

With Best Wishes

Richard

Richard Chester - deputy director of patient experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k