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"couldn't be happier with my treatment"

About: University Hospital Hairmyres / Emergency Department

(as the patient),

A number of months ago I attended a&e and couldn't be happier with my treatment the gentleman that booked me in was polite plesent and well manoured although very quiet spoken.

When I was in a&e I saw a young  dr cant remember their name but they assessed me and after having test and things done I was discharged with instructions and asked to see my gp

My gp saw me the next day and felt I needed to see a haematologist and within a few weeks I had an appointment at outpatients with dr murphy.

At the clinic I saw  dr alice she was extremely plesent and really funny. The nursing staff in outpatients couldn't have been any nicer.

The only staff I know the name of was the girl who took my bloods freida, there was also another girl on the clinic and a young grntalman.

The reception staff were all lovelt and bubbly. I now see the haematology team regularly but got my appointments moved to monklands better for me fot travel

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Responses

Response from Kirsty McMillan, Deputy Chief of Nursing, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Kirsty McMillan
Deputy Chief of Nursing, University Hospital Hairmyres,
NHS Lanarkshire
Submitted on 13/07/2017 at 16:54
Published on Care Opinion at 16:57


picture of Kirsty McMillan

Dear Misskrissy

Thank you very much for your feedback on our service, I shall ensure this is highlighted to the teams responsible for looking after you. We strive to deliver the best possible care and feedback like this helps to inform if we are achieving this.

I am delighted you had a positive experience

Thank you for taking the time to post

Best wishes

Kirsty

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