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"They managed to do all of that with real care and a gentleness"

About: University Hospital Wishaw / Emergency Department

(as a relative),

I took my Mum to A&E at Wishaw General because she was very breathless. The staff were unbelievably kind and very very thorough. Not only did they work out what was going on with her health, and save her life, they managed to do all of that with real care and a gentleness that was just amazing.

I am truly grateful to them all including: Lynn, Jan, Megan, Angela, Maureen, Mari, Eddie, Alison, Lana and a second student nurse whose name I didn't catch, And the doctors McKay, Paul and Maclean. There are probably other people whose names I missed and for that I apologise, but everyone, and I mean EVERYONE, was really kind and absolutely superb.

Within two hours this amazing group of people had worked out what was wrong and transferred my Mum to ECU. Many many thanks to them all for making Mum (and me) feel reassured. Oh, and thanks for the coffee too 😊

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Responses

Response from Andy Pender, Senior Nurse, Emergency Medicine, University Hospital Wishaw, NHS Lanarkshire 6 years ago
Andy Pender
Senior Nurse, Emergency Medicine, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 12/07/2017 at 10:11
Published on Care Opinion at 11:43


picture of Andy Pender

Dear AmandaS,

Many thanks for taking the time to post you and your mums experience during her visit to the emergency department.

The staff will be delighted to read your kind comments and that you found them caring.

I will ensure the staff that you have named personally and the wider team are informed of this positive feedback.

I hope your mum is feeling better and making a good recovery.

Once again many thanks for your kind words.

Best wishes

Andy

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