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"Faultless delivery of care"

About: Community Services in Grampian

(as a service user),

I recently attended Dr Flett's deep implant clinic at the Health Villiage and had to have a minor procedure carried out. I was made to feel safe, relaxed and was kept well informed at every stage of the consultation and during the procedure.

In my opinion, Dr Flett and HCSW Lucy delivered faultless and true person centred care. Should I ever have a need to visit the clinic again, I will have absolutely no anxiety about attending.

Thank you Dr Flett & Lucy for making the experience as positive as it could have been.

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Responses

Response from Kirsten Dickson, Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team, NHS Grampian 6 years ago
Kirsten Dickson
Quality Improvement and Assurance Facilitator, Quality Improvement and Assurance Team,
NHS Grampian
Submitted on 17/07/2017 at 09:18
Published on Care Opinion at 10:15


picture of Kirsten Dickson

Thank you for your kind comments Lisjb43, Dr Flett and Lucy at the Deep Implant Clinic will really appreciate that you took the time to mention them in your feedback and I’m sure will be delighted to know that they made you feel safe, relaxed and that they gave you all the information you needed when you needed it.

I’ll make sure that your kind words are passed on today.

Take care,

Kirsten

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