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Care Opinion

Good and bad day care

Posted By Resigned

"Good and bad day care"

About: Queen Margaret Hospital / Day Surgery

(as the patient),

Attended for routine surgery, treated well by nurses

Tested not so well by consultant, I think the consultant's communication/manner could be improved.

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Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 6 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife

Submitted on 10/07/2017 at 12:07
Published on Care Opinion at 12:08

picture of Nola Cassidy

Dear Resigned

Thank you for posting on Care Opinion, its nice to hear that you were treated well by the nursing staff, I will pass this on to the nursing staff, however your comment about the Consultant is not so good to hear, if you wish to discuss this further please don't hesitate to contact me on 01383 623623 Ext 23010.

Kind Regards

Nola

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Update posted by Resigned (the patient)

Dear Nola,

Thank you for your response it was helpful in he sense that I feel someone may be interested in my comments and perhaps not just an automatic reply.

Although the nursing staff made me feel 'CARED FOR' and interested in my welfare that was not the impression given by the Consultant. Whilst I am aware that I am only one of many on their list they gave me the distinct feeling that I was very much a routine consideration and therefore not important enough to explain in any detail what he had done or indeed how I was feeling.

Regards,

Resigned.

Response from Arlene Brown, Head of Nursing, Planned care, Planned Care, NHS Fife 6 years ago
Arlene Brown
Head of Nursing, Planned care, Planned Care,
NHS Fife

Submitted on 11/07/2017 at 12:55
Published on Care Opinion at 14:34

picture of Arlene Brown

Dear Resigned,

Thank you for sharing through care opinion your experience when you were a patient in the Day Surgery Unit at Queen Margaret Hospital.

I am really sorry to hear that you were disappointed in the level of communication with your consultant. I would be happy to understand more about this and therefore if you wish, you can give me a call to discuss further. I can be contacted on 01383,623623 extension 22937.

I hope you are making a good recovery.

Regards Arlene

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