Relative taken to A&E via ambulance following RTC (road traffic accident); on arrival was taken to Majors where was assessed and xrayed. Asked to wait in Minors A&E and did so for 3 hours. Queried with reception staff as it appeared relative was waiting to be assessed again although he was told in Majors this was not the case- informed he was on the system to wait up to 4 hours (I found the receptionists very rude) i felt that staff were judgemental and stereotyping each individual.
On being called to Dr -he persisted to assess said relative explained this had already been done & xrays he was unware! Clinical room in which we called to had visable blood on the floor and we has to be careful were we stood, examination bed had blue roll on which again also had not been changes and had previous individuals bodily fluids (blood) on it.
I was disgusted and appauled by the state of the clinical room, lack of cleanliness, lack of information sharing and overall attitudes of staff.
"Problems with cleanliness"
About: Heartlands Hospital / Accident and emergency Heartlands Hospital Accident and emergency Birmingham B9 5SS
Posted by Loubie (as ),
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