This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Lack of continuity with care

Story from nhs.uk

"Lack of continuity with care"

About: The Great Western Hospital / Ophthalmology

Feeling really frustrated. Been to the eye clinic 5 times over the last month, each time I've been I've been ive seen a different specialist and diagnosed with something different. And prescribed different medications. Went yesterday to be told I was a mystery, and sent off for more tests. Now have to wait 6 weeks till my next apt. Its too long, I've been told I can't legally drive due to my vision. Been told I can't book in to a local opticians and have to wait to see somebody at Swindon hosp opticians. Getting fed up with all the differing messages and diagnosis'.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from The Great Western Hospital 6 years ago
The Great Western Hospital

Submitted on 06/09/2017 at 12:26
Published on nhs.uk at 15:32

Thank you for taking the time to tell us about your negative experiences in the Great Western Hospital Ophthalmology Department. can I firstly apologise that there has been a delay in responding to your concerns. We are sorry to hear we did not meet your expectations. We do take concerns seriously and are keen to investigate where possible and take appropriate action. In order for us to do this, please contact our Patient Advice and Liaison Service by emailing pals.team@gwh.nhs.uk or calling 01793 604031 with full details of your concerns that you have mentioned here on NHS Choices.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k