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Can't assess the Mental Health team

Posted By plutoyj49

"Can't assess the Mental Health team"

About: Ayrshire Central Hospital / General Psychiatry

(as the patient),

I’ve been trying to get through to my daughters mental health team. The phone system keeps asking me to enter my indent key.

I phoned this morning and U spoke to them fine. I’m really angry that I need to speak to them about my daughter’s care and I can’t get through and keep going round in circles.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/07/2017 at 19:21
Published on Care Opinion on 07/07/2017 at 09:27

picture of Eunice Goodwin

Dear plutoyj49,

I am so sorry you are having a problem getting through to the team. I don't know if there is a phone problem or not. This may seem a stupid suggestion but I have checked and our switch board hasn't had a problem getting through to ACH. Would it be worth phoning Crosshouse and asking them to put you through?

The Crosshouse number is 01563 521133

I do hope you get through okay,

best wishes,

Eunice

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