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How the job should be done

Posted By Aviva

"How the job should be done"

About: Queen Elizabeth University Hospital Glasgow / Accident & Emergency Queen Elizabeth University Hospital Glasgow / Stroke care (Wards 56 and 68)

(as a relative),

2 things. Firstly, after having a stroke, the care (or should I say ..lack of) in the acute receiving unit was absolutely deplorable!  The care, support and attention my mother had once transferred to ward 56 in Langlands, was the best. Apart from some auxiliary staff, this ward is run incredibly well. Good communication between staff, patients and families, encouraging and sympathetic nurses and everyone working there in whatever capacity always managed a greeting and a smile....so well received as much by anxious family as by patients themselves. The ward was lovely and bright and staff seem overall happy and involved. Having spent a lot of time over the last few years in this hospital (old and new), I have to say that whoever is running this ward should be given a medal! Fantastic job returning to 'how the job should be done' The only NON soul destroying experience I've had in the Southern General in a very long time!

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Responses

Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 07/07/2017 at 15:06
Published on Care Opinion at 16:01

Dear Aviva

Thank you for taking the time to post on Care Opinion. I am sorry to hear about your mother's experience in the Acute Receiving Unit of the Queen Elizabeth University Hospital. I will share your feedback with the General Manager of that service.

I am however delighted to read about how you feel about the care your mother received in ward 56. The way in which you describe the care delivered to your mother is how all of our patient's loved ones should feel, from the communication right down to a smile.

Again, I will ensure your feedback is shared with the General Manager. The staff will be delighted to read your kind words.

Best wishes
Lisa

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde 6 years ago
Lisa Ramsay
Patient Experience Public Involvement Team Support,
NHS Greater Glasgow & Clyde

I work in a small team within NHS Greater Glasgow & Clyde. Part of the team’s role is to support patients and carers through our feedback systems which will help to improve the services we provide. On Patient Opinion, I support Lorna Gray, Patient Experience Public Involvement Project Manager, and Niall McGrogan, Head of Patient Experience Public Involvement.

Submitted on 10/07/2017 at 14:49
Published on Care Opinion at 14:50

Hello Aviva,

Thank you for leaving feedback from us regarding your Mother’s care in the Queen Elizabeth University Hospital. It’s great to hear that you felt the care your Mother received in Ward 56 was “the best” as you put it! I shall make sure the team in that Ward get to see your feedback.

If you would like to contact us to discuss any issues you had in the Acute Receiving Unit, we would be more than happy to discuss this with you further. You can contact us by emailing Lisa at Lisa.Ramsay@ggc.scot.nhs.uk, quoting reference 379259 or you can contact our Complaints Team at complaints@ggc.scot.nhs.uk.

Thanks again for leaving feedback – it is most appreciated.

Arwel Williams
General Manager

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