"finally got a review appointment but was..."

Since my last review in May I did contact the person from NHS choices direct but nothing was actually done to assist me.

I have had to fight tooth and nail to secure a follow up appointment, including lodging a letter with my solicitor! Even PALS cannot help and my recorded message stating I want to make a formal complaint has never been responded to. Should anyone have to go to such lengths? This led to an appointment being offered, which I accepted. Within five minutes I was contacted to change the time, even this I was acceptable. An hour later the date and time had changed again, once again ! accepted. What was unacceptable was two weeks later being told the time had changed from a PM appointment to an AM appointment, which means I had to rearrange my two trains that were booked and paid for. Due to the change being so close to the travel date it has cost me a fortune. Not only do the two train companies charge £10 per ticket to amend, so a £40 loss to me I had to re-book at a much more expensive cost. It is a known fact that the nearer to the travel you buy your ticket the more it costs. One ticket originally cost £34, but is now costing me £112! The second train is less with a £2.00 increase. I don't even get any explanation why the hospital made this change to the time of my appointment, and they know I have to travel. Can I claim for these costs? The issue remains the same as in 2015; the Neurologist does not have any clinic capacity for NHS patients, but still accepts new referrals. IF he has no time to see the NHS patients he currently has why would more be accepted onto his 'full l to capacity' clinic.

It is bad enough to make a second journey because they could not align two clinic appointments despite assurances they do this all the time, but this latest farce just adds insult to injury. JB