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"Maternity care in the community and the hospital"

About: NHS Oldham CCG Royal Oldham Hospital / Maternity

(as a service user),

Community care during pregnancy - 2/5

Communication between midwives for subsequent appointments was poor, requests for changes of information on notes weren't always carried out, occasionally I would have to ring up to make bookings that the midwife was supposed to make. I would ask questions and responses were often "ask google" or an irrelevant routine patter. Midwives seemed overstretched and appointments were often too short. Basic things like an introduction with their name was often missed and I rarely saw the same midwife, meaning care was slightly impersonal. Current guidelines were contradicted e. g. Peanut allergy.

Labour and childbirth - 5/5

Extremely high level of care, I felt reassured and important at each stage. My baby is doing great and has been monitored consistently, midwives at the Royal Oldham are truly fantastic, they are committed, professional and attentive.

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Responses

Response from Samantha Whelan, Patient Experience Midwife, Royal Oldham Hospital - Women's and Children's 6 years ago
Samantha Whelan
Patient Experience Midwife,
Royal Oldham Hospital - Women's and Children's
Submitted on 06/07/2017 at 09:14
Published on Care Opinion at 10:15


Thank you for taking the time to leave your comments. I am sorry to hear that our community midwives did not introduce themselves at every visit as this is something that we expect as standard. Please accept our apologies. It appears that poor communication is something that you have experienced, sorry if this has caused you any distress. I will pass your concerns to our community matron but in the meantime if you wish to contact me directly so that I can look into your concerns in more detail please email me on the address below. I am pleased to hear that you found our midwives on the maternity unit professional and attentive.

I am looking for women to tell their story via film, please get in touch if you are interested.

Samantha.whelan@pat.nhs.uk

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