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"Community midwives line is atrocious. Worst..."

About: Rotherham Hospital / Maternity care

It takes a minimum of 40 calls, most of which ring and ring until the line cuts off and some of which come out as "busy" even when your calls are 3 seconds apart which makes you wonder if you're the unluckiest person or if they just sit and pick and choose which calls to take.

You cannot contact a midwife directly and you need to go through this community midwives line so when your midwife tells you that they're if you need them, they are not. The midwife really is not because it's a matter of days before you speak to them sometimes. The midwife might call once and from an unknown number so if you miss it, you're screwed.

When they come to see you, it's any time between 9 and 5 so you're stuck at home all day and even though they have your number, if they knock and you miss it, they'll call you after to tell you they missed you as opposed to calling at the door just to check.

So glad I'm booked in with Jessops but it's so unfortunate my GP surgery is in Rotherham so I've been stuck with this atrocious service for 9 months!!

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Responses

Response from Samantha Robinson, Head of Patient Experience, The Rotherham NHS Foundation Trust 6 years ago
Samantha Robinson
Head of Patient Experience,
The Rotherham NHS Foundation Trust
Submitted on 04/07/2017 at 12:47
Published on Care Opinion at 14:48


Dear Anonymous

I am very concerned to hear about your recent Community Midwife experience and I have spoken with the Matron for Womens Outpatient Services/Supervisor of Midwives who shares my concerns. I do of course understand that this is little comfort to you and I apologise for the distress your experience has caused.

We like to reassure you that we take all feedback very seriously to ensure where any areas of improvement can be identified and make the experience a positive one for every lady. Therefore she would welcome the opportunity to discuss your concerns in more detail. Should you wish to do so please contact the Patient Experience Team on 01709 424461 in the first instance.

Kind regards

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