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"Great treatment"

About: The Princess Royal Hospital / Accident and emergency

Yesterday we experienced two departments and were so impressed with both. Husband had to have endoscopy in the morning, very anxious about procedure but staff were friendly and reassuring, talked him through options and how it would be carried out. He was very pleased with his treatment.

I had an eye problem, optician refused to see me so came out of endoscopy unit into A&E to ask advice. Although I was concerned shouldn't be taking up a place there they were brilliant, reassured me that need to be checked for detached retina and had done right thing. Yes there was a wait but not complaining as think brilliant that we have somewhere to go when have health concerns. Doctor was great, reassuring and friendly and straightaway got me an appointment for that evening at RSH Emergency Eye Clinic. Can't ask for any better treatment than that - thank you PRH.

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Responses

Response from The Princess Royal Hospital 6 years ago
The Princess Royal Hospital
Submitted on 27/09/2017 at 14:54
Published on nhs.uk on 29/09/2017 at 04:12


Thank you for taking the time to comment on your experience at the Princess Royal Hospital.

I am pleased to read that your husband was able to have his endoscopy knowing how the procedure would be carried out and avoiding any unnecessary anxiety on his part. I hope that your appointment at the Emergency Eye Clinic went as well and you have made a full recovery. I will ensure your lovely feedback is shared with the Endoscopy Department and the A&E team.

Thank you again for leaving your comments on NHS Choices

Kind Regards,

Patient Experience Team

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