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"Very Rude X-ray receptionist"

About: Ridgeway Hospital

I took my mother to the Ridgeway for a scan.

It was impossible to park and difficult to find a wheelchair or someone to help me and my mother into the hospital.

I was absolutely appalled at the way my mother was spoken to by the person on the reception desk in x-ray.

Their tone of voice and manner was incredibly dismissive and rude, but I was slightly heartened to hear them talk to their colleagues in the same way.

The scanner was in a trailer at the car park at the back, hardly state of the art private healthcare! I will not allow my mother to have treatment or procedures and the Ridgeway again.

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Responses

Response from Ridgeway Hospital 6 years ago
Ridgeway Hospital
Submitted on 03/07/2017 at 10:58
Published on nhs.uk at 12:32


Thank you for taking the time to share your feedback. Although we are disappointed to read your post, we want to take this as an opportunity to make some improvements. We would like to speak to you further about your experience but as you have posted anonymously, we can not contact you. Therefore, we would like to ask you to contact Sarah Hibbert at BMI The Ridgeway Hospital on 01793 814848.

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