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Care Opinion

Too busy to listen and explain

Story from nhs.uk

"Too busy to listen and explain"

About: Peterborough City Hospital

29/06/17

Doctor did not seem to have read notes on my sons ear condition. Very quick examination then wanting to put him through surgery on the ear he has least problems with. When we asked for details on operation as they were unsure, they seemed to get very stroppy and quickly discharged him.

Saw the doctor exiting Hospital before we could get there so it seems they were in a hurry.

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Responses

Response from Lesley Crosby, Deputy Chief Nurse, North West Anglia NHS Foundation Trust 6 years ago
Lesley Crosby
Deputy Chief Nurse,
North West Anglia NHS Foundation Trust

Submitted on 06/07/2017 at 14:47
Published on Care Opinion at 15:01

I am so sorry to read about your experience and would urge you, if you have not done so already, to raise your concerns as a complaint. We would be keen to learn from your experience and that is why we would be keen to hear from you in person.

Our complaints staff can be contacted on complaints@pbh-tr.nhs.uk

Regards

Lesley Crosby

Deputy Chief Nurse

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