"I take care to book transport well in advance."

I am a patient confined to an electric wheelchair, this is the second time I have been stranded by the patient transport service. I booked patient transport to take me from my home to the Southern General, I also ensured my mother would be able to accompany me as I need her support during hospital appointments. My mother also has health issues, it’s a big deal for her to come with me.

At 10: 30 I called the transport service to be told they would not come to me, they said they had left a message on the answer phone on, however, there are no messages that I have received. In fact, they did not even say they could not pick me up, they actually said I should phone and make another appointment. This is easier said than done. This particular appointment was with two doctors from different departments who had coordinated their diaries to be able to see me jointly to consider my specific needs.

The first time I was left without prearranged transport my appointment was at Irvine Central. Although it meant I would need to negotiate 4 buses with a wheelchair I still kept my appointment.

This time however, the hospital was further away and I would not be able to get there on time even if I made alternative arrangements.

I take care to book transport well in advance. The transport service don’t appear to realise the impact it has when transport is withdrawn at short notice.