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"Wouldn't want to go here if my life depended on..."

About: Derriford Hospital / Respiratory medicine

After suffering major life threatening 'care' previously at this hospital my mother had to go from her nursing home onto hexworthy ward for a week. She has just returned to her nursing home and the care she has received on this ward is diabolical! She is completely immobile yet had 4 hourly turns, the result of which is her backside is in a disgusting state, her skin is excoriated to the point it is bleeding and almost to the hone. Absolutely disgusted and will be making a formal complaint after writing this review. I dread my mother or anyone having to go into this place, I've experienced very little compassion or empathy throughout this horrific time. Would not recommended at all.

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Responses

Response from Derriford Hospital 5 years ago
Derriford Hospital
Submitted on 23/05/2018 at 07:29
Published on nhs.uk at 12:05


I am very sorry, as the Matron for Hexworthy ward, that you feel the care your mother received was substandard. We would routinely reposition our more dependant patient 2-4 hourly to maintain skin integrity, if you feel this wasn’t achieved I am sorry. I am more than happy to review your mother's notes and speak to the staff involved in delivering her care.

Should you wish us to investigate your concerns, please do not hesitate to get in touch with our PALS team on 01752 439884 or you can email them as follows:

Email: plh-tr.PALS@nhs.net

We also have a Contact Us form: https://www.plymouthhospitals.nhs.uk/contact-us

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