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Care Opinion

Brilliant service

Story from nhs.uk

"Brilliant service"

About: Manchester Royal Infirmary / Accident and emergency

The staff were incredibly friendly kind and worked very hard in a stressful, clearly changeable environment. I'm not from Manchester, but London, and there were a number of tense incidents and stressed patients in the waiting room that were handled brilliantly and kindly. The service was quick and efficient. Many thanks.

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Responses

Response from Manchester Royal Infirmary 6 years ago
Manchester Royal Infirmary

Submitted on 30/06/2017 at 14:50
Published on nhs.uk on 21/03/2019 at 19:07

Thank you for taking the time to post you feedback on the NHS Choices website. We were pleased to read that you had a positive experience at the Manchester Royal Infirmary and that you were seen in a timely manner. We were especially pleased to read that you found our staff to be friendly, kind and competent. It is always good to receive feedback which highlights the hard work and commitment of our staff. We will ensure that your comments are passed on to the Operational Manager of the Accident and Emergency Department at the Manchester Royal Infirmary so that they can be shared with the wider team.

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Manchester University NHS Foundation Trust 6 years ago
Manchester University NHS Foundation Trust

Submitted on 30/06/2017 at 14:53
Published on Care Opinion at 15:21

Thank you for taking the time to post you feedback on the NHS Choices website. We were pleased to read that you had a positive experience at the Manchester Royal Infirmary and that you were seen in a timely manner. We were especially pleased to read that you found our staff to be friendly, kind and competent. It is always good to receive feedback which highlights the hard work and commitment of our staff. We will ensure that your comments are passed on to the Operational Manager of the Accident and Emergency Department at the Manchester Royal Infirmary so that they can be shared with the wider team.

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