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I was astonished at the quickness of this referral.

Posted By Mecra

"I was astonished at the quickness of this referral."

About: University Hospital Hairmyres / Cardiology

(as a service user),

I was referred by my GP for a blood pressure/treadmill test and the next day I was called by the hospital to arrange an appointment in the next few days. I was astonished at the quickness of this referral. I went to the clinic and was given an ECG immediately on arrival then referred to nurse Pauline. After that I was given the treadmill test and got the results right away. I was fitted with a 24 hour blood pressure monitor a few days later and received my results three days after that. So from start to finish took two weeks.

The staff were fantastic so thank you to Pauline, Gary, Kathleen, Bill and Callum, you are a credit to the NHS in Scotland. Thank you for all your care.

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Responses

Response from Margaret Meek, Director of Hospital Services, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Margaret Meek
Director of Hospital Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 03/07/2017 at 10:26
Published on Care Opinion at 10:27

Dear Mecra,

Thank you for posting such positive feedback regarding your recent visit to our Cardiology Department. I am delighted that you found this to be such a positive experience and your feedback will be shared with all the team. Thanks once again for posting.

regards

Margaret

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Mecra (a service user)

Dear Margaret,

I am impressed by your very quick response in fact I never expected to receive one! Thank you for coming back to me. I think as a society we are quick to complain when things are not to our liking but often overlook receiving wonderful customer service. That's what I feel I received right from the GP referral as I've already said and what I was really delighted about was the efficiency of your team and how friendly and helpful every single one of them was. May I congratulate you on your team, they are a credit to you, to the NHS and what you are all trying to achieve.

Thank you again, I continue to talk about my experience to friends and family and can't speak more highly about your staff.

With kindest regards,

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