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I want to thank the staff for their kindness and hard work

Posted By eridanusyr87

"I want to thank the staff for their kindness and hard work"

About: University Hospital Ayr / Accident & Emergency

(as the patient),

I recently took a visit to A&E as I had an exacerbation of asthma which I haven't had since I was very young (I'm now in my 20s). I felt like my condition wasn't serious enough for A&E however my Mum convinced me and took me straight there.

The staff were excellent and really understanding and reassuring. Everyone was so friendly and kind, the doctors, the nurses, the clarkess, the pharmacist - I couldn't be more thankful for everything they done for me. I was seen quickly and was in and out within an hour.

I want to thank the staff for their kindness and hard work, I feel that working in a place like A&E (and other departments) staff may not get the thanks they deserve from the general public and I feel they deserve that and more. It was also brought to my attention that if I was in a different country I would have had to pay for my treatment which would cost probably more than I could afford! So well done our NHS, I really hope we can keep you for a long time.

Thanks again to the staff for looking after me. Keep up the good work, you all deserve a pay rise for sure! Special thanks to nurses Jenna, and Cheryl as well as Doctors Carl and Sarah.

Kind regards,

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 03/07/2017 at 15:09
Published on Care Opinion at 15:12

picture of Eunice Goodwin

Dear eridanusyr87,

Thank you for taking the time to share this with us and I am so glad you found the staff at the Emergency Department to be so kind and helpful. It is very reassuring to have the expert teams there when we really need them. I will be very pleased to make sure the team all know how much you appreciated the care they gave to you and I hope you are fully recovered now,

best wishes

Eunice

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