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Good Service in difficult conditions

Story from nhs.uk

"Good Service in difficult conditions"

About: Hertfordshire & Essex Hospital

Went to the department with a broken ankle.

The Power had been off and the lights had only just been restored.

No Computer Network.Quite a backlog.

Back to writing everything out by hand..

Got X-rayed and reviewed in only 3 hours, which although it was a. Lot more than the usual turnaround time of just over an hour, still beats A & E into a cocked hat!.

Well Done to all the dedicated staff.

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Responses

Response from Hertfordshire & Essex Hospital 6 years ago
Hertfordshire & Essex Hospital

Submitted on 13/09/2017 at 15:55
Published on nhs.uk at 16:31

Dear Sir/Madam

I apologise for the delay in responding.

Hertfordshire Community NHS Trust values all feedback from our patients/relatives and carers as it enables us to improve the services we provide.

Your positive comments are much appreciated and will be fed back to the service.

If you have any queries in the future, please do not hesitate to contact me directly on the numbers and email below.

Yours faithfully

Natasha Forster

Patient Experience & Complaints Manager

Email: pals.hchs@nhs.net

Tel: 01707 388 164/0800 011 6113

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