This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"I want to commend the wonderful team"

About: Crosshouse Hospital / Gynaecology

(as the patient),

I am recovering from a hysterectomy. I feel it's important to commend the wonderful team who made my experience such a positive one. From my consultant Dr Rae to all the wonderful nurses, receptionists and hard working auxiliaries.

I was made to feel safe and cared for at every opportunity. Even when it was noticeable that staff were pushed for numbers, this was clearly explained and I was assured I would be seen to as soon as possible but if I felt it urgent then someone was a buzz away. I had some brief problems after surgery and these were explained and assessed constantly to ensure my wellbeing I was also kept a further night to ensure I was fit to go home and the problem was resolved.

My room was immaculate and I had meals and drinks throughout my stay.

I have been under the gynaecology team for 22 years, this surgery has been the end of my journey with them. They have been sensitive and made it as dignified as possible and I feel extremely blessed to have a wonderful team who are doing a sterling job under such difficult pressure that the system is under. I made sure I was healthy for surgery and they cared for me from start to finish. They truly are angels in disguise.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 03/07/2017 at 14:58
Published on Care Opinion at 15:06


picture of Eunice Goodwin

Dear moorings,

I am always delighted to be able to pass such a lovely story to the 'angels' who were involved in your care. It is also lovely to hear you were treated with sensitivity and dignity. I am sorry you have been blighted with issues over such a long time so here's hoping it is the last of it all now.

Thank you very much for sharing this lovely accolade with us. I am sure it will delight the staff.

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k