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"Appalling service complete lack of respect for..."

My daughter was referred to CAMHS by our family GP in March 2017.

Since then we have been told she may have ADHD and we were awaiting a referral to that team.

Nothing happened despite me chasing the referral on many occasions. A decision was made in May that my daughter did not ave ADHD, this despite no one actually meeting my daughter.

I have now been informed that practitioners thought my daughter may have autism, again without any consultation with either me or my daughter.

Today, 26 June I have been advised that my daughter's case wil go back to CAMHS.

I have now been told that the manager of CAMHS, whom does not hold an adolescent mental health qualification has decided, again without meeting me or my daughter that she should see the school nurse. It has taken months to receive this decision.

In that time my daughter has been permanently excluded, possibly been the victim of CSE and is abusing drugs.

The service and support we have received from CAMHS is absolutely appalling.

The treatment has contributed to daughter's

complete breakdown.

I have completely lost faith in the NHS.

Dignity and respect?

I don't believe it exists in this service.

I would ask for a response but I probably won't receive one for at least four months.

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Responses

Response from Morton Ward, Hartington Unit 5 years ago
Morton Ward, Hartington Unit
Submitted on 09/07/2018 at 09:54
Published on nhs.uk at 10:05


I am sorry that you have had this experience of our service. We would appreciate the opportunity to look into your concerns. In order for us to do this please can you contact the Patient Experience Team on 01332 623751 or by e-mail at dhcft.patientexperience@nhs.net or you can write to us at Patient Experience Team, 1st Floor Albany House, Kingsway, Derby, DE22 3LZ.

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