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"Fantastic staff in A&E"

About: Royal United Hospital / Accident and emergency

Hi

I was admitted on 25th June. Had 3 paramedic/ambulance staff. So friendly and looked after me well. I had a really, really bad headache and was vomiting a lot.

It was my first time to be admitted at RUH. The nurses and doctors were really lovely and very friendly. I can't find any fault with them. My husband had to take my daughter home. As I am profoundly deaf and a BSL user. They made effort to write down and explain clearly.

Turned out I have had very, very bad migraine which I never had any in my life.

One of the nurses came and said how do I get home, it was at 11.30pm. The nurse tried ringing my husband lots of time and could not get through. I got told I will go home in taxi and in my pj!! I would have said no to get in taxi, and in my pj. Unfortunately my daughter had to wake up and answered the phone. She is underage and in bed for school. My husband is partially deaf.

To send anyone home in pj, alone, not well, elderly and etc at midnight or after, surely not acceptable?

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Responses

Response from Royal United Hospital 6 years ago
Royal United Hospital
Submitted on 29/06/2017 at 15:10
Published on nhs.uk at 19:30


Thank you for taking the time to post your comments regarding your experiences.

We welcome your comments as they help us to identify problems and improve the quality of our service and care and to celebrate the good practice you have identified.

We are very sorry to hear that you were discharged from the Emergency Department during the night.

If you would like to investigate your concerns fully we would ask that you provide more detail.

Please would you contact our Patient Advice and Liaison Service on 01225 825656 or via email at ruh-r.PatientAdviceandLiaisonService@nhs.net

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