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Totally on top of their game

Posted By Kevpf59

"Totally on top of their game"

About: Queen Elizabeth Hospital Birmingham / General surgery

(as a service user),

Recovering from a planned laparoscopic cholecystectomy that had to change to an open procedure. All the ward staff from nurses, to HCSW's and ancillary staff were warm, compassionate, welcoming and totally on top of their game.

This is my first major operation but all staff appeared to have the time to respond and chat despite some challenging nurse ratios imposed by the Trust. Nurses regularly stayed on to finish procedures etc.

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Responses

Response from University Hospitals Birmingham NHS Foundation Trust 6 years ago
University Hospitals Birmingham NHS Foundation Trust

Submitted on 24/07/2017 at 13:29
Published on Care Opinion at 14:25

Thank you for your feedback for General Surgery at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that the care you received was warm, compassionate and welcoming. Your kind words have been shared with the senior staff responsible for General Surgery so they can share them with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews.

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