"So much for the Patients Charter. ..."

What I liked

So much for the Patients Charter. 18 weeks from referral to treatment is not going to happen here, as it is now 36 weeks and counting.

They are dealing with peoples lives here, though that rather obvious fact seems to have escaped them.

What could be improved

The general process has been very poor from beginning to end (not that there has been an end yet).

I have phoned the pre-admissions clinic on a regular basis and they either say "we cannot give you a date for the operation at the moment" or they promise to phone back and never do.

They are being paid to do a job and they are not doing it.

Anything else?

If given a choice of hospitals for operations, personally I'd recommend avoiding this one.