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"Thank you to Drs (CDU)"

About: William Harvey Hospital (Ashford) / Accident and emergency

We were waiting for the outcome of our mother's CT scan carried out at WH but sent to KCH for assessment.

KCH should have rung us but didn't.

We went to WH to try & find out why we hadn't received the call we'd been waiting for so anxiously.

Two doctors were so kind, so helpful, so/ understanding.

Although ultimately they couldn't give us the information we'd been waiting for (because only KCH could do that & they'd all gone home) they gave us as much information as was available to them, sent messages to try & get the people at KCH to call us and gave us contact numbers so we could try & contact the right people for more information on Monday (this was Friday evening).

We left at least feeling we'd been listened to.

And actually, that meant a lot.

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Responses

Response from William Harvey Hospital (Ashford) 6 years ago
William Harvey Hospital (Ashford)
Submitted on 28/07/2017 at 13:37
Published on nhs.uk at 14:31


I'm glad to hear the two doctors at William Harvey Hospital were so kind and helpful.

We will pass your comment on to their team.

If you would like us to look further into your experience at Kent & Canterbury please contact the PALS team.

You can reach them at 01227 783145 or by email ekh-tr.pals@nhs.net

Many thanks.

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