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A&E

Story from nhs.uk

"A&E"

About: Dorset County Hospital / Accident and emergency

The staff in a+e were more there for a social chat and convo between staff members. When I point out my baby was struggling to breathe there was no interest in helping him. Then we were made to wait for a hour and a half just because there was only one staff member doing transfers to wards which to me seems ridiculous for a weekend. On review I should drive to Poole hospital nearly a hour away where I know I would taken care with in hours rather than being stuck here for 8 hours and still no further forward.

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Responses

Response from Julia Woodhouse, Patient Experience Facilitator, PALS, Dorset County Hospital NHS Foundation Trust 6 years ago
Julia Woodhouse
Patient Experience Facilitator, PALS,
Dorset County Hospital NHS Foundation Trust

Submitted on 26/06/2017 at 20:54
Published on Care Opinion on 27/06/2017 at 11:15

Dear Nigel

I am very sorry to hear of your experience in the Emergency Department over the weekend. If you would like to contact me or a member of my team we would be very happy to discuss this further with you with a view to investigating your concerns.

We can be contacted at 01305 254786; please give us a call so that we can attempt to address your concerns. I do hope that your child is now recovering from their illness.

Best wishes,

Becky Protopsaltis

Head of Patient and Public Engagement

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