This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Very helpful and caring staff"

About: University College Hospital

I was treated with care and respect by every staff member that I was seen by, and I was treated much quicker than if I had gone to an A&E department. The reception staff and X-ray staff were particularly great on the day I visited. The receptionist was extremely helpful, and went above and beyond to help me organise a taxi home, taking me in a wheelchair to a cash point, and calling a local taxi firm on my behalf. The receptionist also reappeared when the taxi arrived to assist me getting into the taxi and informing the driver how to help me out. I was hugely grateful for all of this help as I was struggling to get home with my newly broken leg! Many thanks.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from University College Hospital 6 years ago
University College Hospital
Submitted on 03/07/2017 at 11:12
Published on nhs.uk at 12:32


Thank you for taking the time to give us your feedback. We're so pleased you were happy with the care and attention you received from the Urgent Care Centre and we will feed this back to the team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k