"Contact Problems"

Have found it more or less impossible to get through on the phone number, kept on hold for ages (5mins +++) and I have tried at least 5 times! I then leave a message for a call back with all my details, ref number and reason for the call and no one calls me back. On the one occasion that I was called back, the person left a message but they had no record of my reference number or the reason for my call and suggested I call back on the same number that I have problems with!

I have left messages explaining the problem I have getting through and asking for someone to call me back and leave a message with an alternative phone number - this doesn't happen.

I have sent an online message explaining that I can't get through on the phone and no one returns my messages - again I had no response. It is shockingly bad and I can't be the only person who is having this issue - appalling!

I assume it is costing me money whilst I am left on hold.

The reason I am calling is that Circle MSK sent a refferal letter to the RNOH in March 2017 for me, but RNOH have no record of me at all - I am no longer surprised by this!