"cancelled out patuents"

My son had an accident at work at was taken to Musgrove with a swollen ankle and suspected broken foot/leg. The injured joint was plastered and it was suggested that he should attend a fracture clinic later to see if the swelling had reduced so a proper assessment could be made. Surgery was suggested as a possible outcome given where it looked as if the ankle and foot may have been broken.

Phone calls were made to my son during the next couple of days to check how he was.

An app was made for the following Friday, but the letter only arrived on the day of the appointment itself, I read it when I got home from work at the end of the day. My son was classified as DNA and a letter arrived (copy to GP) saying a clinical assessment had been made and that no further treatment would be provided. My son would have to contact his GP for a referral if he wanted more care. I don't know who they thought would cut the cast off and make the assessment of his surgical needs.

In the same letter was a second page with another appointment anyway for the following Friday. When attending the new appointment, my son was phoned as we were parking to be told the consultant would not be attending the clinic that day after all.

We have no option now given the pain in his foot and the way in which the cast has deteriorated over the two weeks but to turn up at A and E in Taunton and seek care that way. How much money is being wasted by Musgrove by computer generated letters, and treating people as little more than a number. It was explained to me that the appointment letters are outsourced to a private agency and Musgrove are not responsible for the quality of that service. I will have to write to my sons GP and get the DNA letter removed from his records.