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"Never answer the phone and I mean never"

About: King George Hospital / Rheumatology

Keep ringing my partner for his infusion leaving a message to call back. Phone rings and rings sat for half an hour no answer.again and again.

They ring to ask his phone number?they are obviously calling him on his phone for him to pick up messages. He is due to have an infusion for pagets. They recently rang to ask him he's weight and to call them back.rang and rang they don't pick up the phone.he desperately needs to know the date and place for infusion.

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Responses

Response from King George Hospital 6 years ago
King George Hospital
Submitted on 24/07/2017 at 11:40
Published on nhs.uk at 12:32


"Thank you for taking the time to make us aware of your experience, I was very sorry to read the concerns that you have raised. If you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can to try to resolve your concerns. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhopsitals.nhs.uk.

Kind regards

Caroline Moore

Divisional Nurse, Specialist Medicine"

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