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the standard of care dramatically dropped

Posted By pmum1

"the standard of care dramatically dropped"

About: Royal Oldham Hospital / Maternity

(as the patient),

I was admitted with sepsis at 35 weeks and baby was induced, the care I received on the labour ward for a few days whilst there was brilliant, couldn't fault them however when I was moved to a ward afterwards the standard of care dramatically dropped, being told a few hours after giving birth to walk to get you're own breakfast wasn't very nice especially as I was in a lot of pain.

My baby was taken to intensive care as she was early and when they rang to say to go and see her I was told no one was available to take me as they are short staffed and busy, another time I wasn't even informed they had rang. The cleaners are rarely seen so have been cleaning my room/ toilet myself.

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Responses

Response from Samantha Whelan, Patient Experience Midwife, Royal Oldham Hospital - Women's and Children's 6 years ago
Samantha Whelan
Patient Experience Midwife,
Royal Oldham Hospital - Women's and Children's

Submitted on 24/06/2017 at 13:36
Published on Care Opinion on 26/06/2017 at 11:29

Please accept our apologies for any distress that was caused whilst receiving care from our maternity team. We strive to maintain high standards therefore it is appreciated that you have taken the time to leave your comments, thank you.

I will inform the labour ward that you were happy with their care, additionally I will forward your concerns to the postnatal ward team. If you wish to get in touch so that we can look at the concerns that you have raised please email me.

We are also looking for women to tell their story via film so if you are interested please get in touch at;

samantha.whelan@pat.nhs.uk

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Response from Samantha Whelan, Patient Experience Midwife, Royal Oldham Hospital - Women's and Children's 6 years ago
We have made a change
Samantha Whelan
Patient Experience Midwife,
Royal Oldham Hospital - Women's and Children's

Submitted on 18/07/2017 at 11:25
Published on Care Opinion at 11:25

Thank you for your previous feedback. As a direct result of your comments we have made a change to our service.

We now leave cards in each room on the postnatal ward when mothers are not present and the room has been cleaned.

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Please contact me directly if you wish to speak to me about this in more detail at:

Samantha.whelan@pat.nhs.uk

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