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Exceptional care for my mother

Posted By Gilly64

"Exceptional care for my mother"

About: Musgrove Park Hospital / Cardiology

(as a relative),

I am writing this on behalf of my mother who has just left the Fielding ward after 2 weeks of exceptional care.

My mum was cared for to the highest standard that anyone could wish for.

She had been on to MAU 2 weeks previously and discharged the following day with the same problems.

This time she was under a Cardiologist who showed exceptional care towards my mum and made sure she was not going home until all tests had been carried out.

We could not fault any of the care my mum received, all the staff who looked after my mum was caring, and sympathetic to her needs. They were so lovely and nothing was ever too much trouble and they all work extremely hard and deserve all the credit.

The food was very good and plenty of it.

The ward was very clean, and amenities was good too.

When we left my mum after visiting we knew she would be in the best hands, which was comforting.

Even when she was discharged, I had to call the ward for little advise and there was a nurse who called me daily for a couple of days after to make sure she was ok, which was a lovely touch and put our minds at rest, and to think they are looking after other patients at the same time.

Amazing people and thank you.

People like you show how good the NHS is

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Responses

Response from Karen Holden, Associate Director of Patient Centred Care, Patient Experience, Musgrove Park Hospital 6 years ago
Karen Holden
Associate Director of Patient Centred Care, Patient Experience,
Musgrove Park Hospital

Submitted on 27/06/2017 at 15:58
Published on Care Opinion at 16:10

picture of Karen Holden

Dear Gilly64, thank you so much for taking the time to post your recent experiences at Musgrove. It is so lovely to read that you felt the care across our teams and services was of such a high standard. I will make sure that this is shared with cardiology, Fielding ward and our facilities team, as they work so hard to make sure our environments, food and care are the best they can be.

I hope your mum continues to recover well at home.

Kindest regards

Karen

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Update posted by Gilly64 (a relative)

Hi Karen

Thank you for your response.

The care had been exceptional, and i cannot stress that enough and we as a family cannot thank you all enough who were involved in my mums care.

I too are under cardiology, and again exceptional, and again cannot thank my consultant, who incidently cared for my mum and all the other team, including pacing team who are just exceptional too.

What was really lovely when my mum left hospital 2 of the nurses hugged my mum and i could just see the warmth and care they showed, amazing care, and please do thank all the team in cardilogy and Fielding Ward, they deserve an award for all their hard work!

Response from Karen Holden, Associate Director of Patient Centred Care, Patient Experience, Musgrove Park Hospital 6 years ago
Karen Holden
Associate Director of Patient Centred Care, Patient Experience,
Musgrove Park Hospital

Submitted on 27/06/2017 at 17:09
Published on Care Opinion on 28/06/2017 at 09:46

picture of Karen Holden

That has really lifted me today, thank you. I am positive it will also give the staff a glow too - it sounds like they have all really looked after you both and it is so nice to be able to share your thanks.

Thinking about awards, if you would like to nominate any individuals for a GEM (Going the extra mile) award please have a look on our internet site or email gem@tst.nhs.uk.

thank you again so much for taking the time to share your experiences, it really is appreciated.

With best wishes

Karen

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Response from Charmaine Griffiths, Volunteer and Patient Involvement Lead, Patient Experience, Somerset NHS Foundation Trust 6 years ago
Charmaine Griffiths
Volunteer and Patient Involvement Lead, Patient Experience,
Somerset NHS Foundation Trust

Submitted on 03/07/2017 at 10:35
Published on Care Opinion at 10:39

Dear Gilly64

Thank you for taking the time to give your feedback and grateful appreciation for the ward. I hope your mother is recovering really well.

We are all really passionate on the ward about the care we give to both our patients and their relatives. Being in hospital can be a very anxious time for all involved and it is so important that we ensure the highest standards of care and treatment are shown.

I am very proud of the team and I will ensure they receive this wonderful feedback.

Kind regards,

Jackee Phillips

Ward Sister

Fielding Ward

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Update posted by Gilly64 (a relative)

Dear Jackie

Thank you for taking the time to reply, as I can appreciate in a very demanding role.

My mum is so much better thank you.

You all deserve the praise and more for all your hard work and dedication.

Thank you so much again

Response from Diana Cooper, Senior Nurse, Taunton and Somerset NHS Foundation Trust 6 years ago
Diana Cooper
Senior Nurse,
Taunton and Somerset NHS Foundation Trust

Submitted on 03/07/2017 at 14:41
Published on Care Opinion at 14:50

Dear Gilly64

On behalf of the Cardiology Department and Pacing team may I thank you for your kinds words.

I am delighted that your mother was well cared for by us all and wish her a full and speedy recovery.

We will continue to see her regularly when she comes for her pacing checks, so she will get used to some familiar faces.

I will pass your thanks onto the pacing team.

best wishes

Diana Cooper

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Update posted by Gilly64 (a relative)

Hi

Thank you for yoit reply

Thank you so much, My mum is recovering well

it's myself who is under the Pacing team along with the cardiologist who looks after me as I have a reveal device

Again, Exceptional care considering the demands that they are under. It's amazing how they can still give such a individual outstanding care and you dont feel you are a number but treated as an individual person

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