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Care Opinion

A wonderful service, second to none!

Posted By FreeDom1

"A wonderful service, second to none!"

About: Douglas Street Community Health Clinic NHS 24 / NHS 24 (111 service)

(as a service user),

Visiting a friends, said I wasn't feeling great - she called NHS 24. Spoke to a call handler, then a nurse. Was told I would get a phone call within four hours to get an appointment to see a doctor.

Call came within 2 hours, and given an appointment for a short time later, at Douglas St Hamilton. A Nurse took my blood pressure & a few minutes later I saw a young female doctor, who asked a few questions, listened to the answers, checked my chest & back and prescribes antibiotics. A wonderful service, second to none!

Thank you NHS 24

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Responses

Response from Shona Lawrence, Clinical Governance Lead, Nursing and Care, NHS 24 6 years ago
Shona Lawrence
Clinical Governance Lead, Nursing and Care,
NHS 24

Submitted on 20/06/2017 at 08:34
Published on Care Opinion at 09:45

picture of Shona Lawrence

Dear FreeDom1

Thank you so much for sharing your positive experience on Care Opinion. I do hope that you are feeling much better.

Your story is a good example of services working together to provide the most appropriate care for patients in a timely manner.

I will share your story more widely within NHS 24. Should you care to provide any additional detail in relation to the staff who managed your call to NHS 24, then I would be pleased to hear directly from you at patientaffairs@nhs24.scot.nhs.uk or on 0141 337 4582.

I am sure my colleagues within NHS Lanarkshire will also be pleased to read your positive comments also.

Take care

With kind regards

Shona

Shona Lawrence

NHS 24 Patient Affairs Manager

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Response from Lesley Mallon, Risk Management Facilitator, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Lesley Mallon
Risk Management Facilitator, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 20/06/2017 at 16:27
Published on Care Opinion on 21/06/2017 at 09:27

picture of Lesley Mallon

Dear FreeDom1

Thank you very much for sharing your positive experience on Care Opinion. I will ensure your comments are passed to the General Manager for the Out of Hours Service, who I know will be delighted to share the details of your post with the staff concerned.

I hope you are now feeling much better.

Best wishes.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by FreeDom1 (a service user)

Great to have a response - shows that someone does read patients stories! Congratulations to all concerned. A great service we should treasure!

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